About Us

We serve 20 national and regional health plans representing over 50 million covered lives

More than 20 years ago, Firstsource entered the healthcare industry with the mission of providing back office services to payers and providers.

Since then, we’ve processed hundreds of millions of claims, growing with our market through years of expansion and regulatory changes. We’ve met those challenges with new services, technologies, and acquisitions to develop an infrastructure for serving our customers in an ever-evolving healthcare environment.

Our goal is to help payers increase membership while minimizing administrative costs, to help providers efficiently deliver care and receive reimbursement, and to offer members support that reflects our customers’ high standards and inspires loyalty.

Above all, our priority is to provide our customers—and their customers—with services that meet their needs and an experience that redefines excellence within the healthcare industry.

Client snapshot

12 of the top 20 healthcare payers
50 million covered lives serviced
Hundreds of millions of claims processed

Data Science & Analytics

We use our analytics solutions, our experts and operational knowledge to uncover actionable insights, identifying opportunities for improvement and assisting in their delivery, driving measurable results for clients.

 

Design & Transformation

Working closely with clients, we are continually looking for ways to improve delivery with lower risk, lower cost, faster results and an improved customer experience.

 

Digitisation & Automation

We work with clients to evaluate their current position, as well as design the future strategy with end-to-end implementation and guaranteed outcomes.

 

People, Process & Efficiency

We ensure that our people are aligned and focused on our client’s outcomes and continuously refining and improving processes. The result is more efficient operations, as well as improved customer journeys.

On an annual basis we deliver...

200 million
customer interactions
3.1 million
web chats
3.7 million
email responses
2 billion
back office transactions

Our companies

Firstsource

Firstsource is a leading provider of customer centric business process management services. Firstsource specialises in helping customer stay ahead of the curve through transformational solutions.

Firstsource Advantage

Firstsource Advantage is a leading global collections service provider. Firstsource’s innovative and successful debt collection services are founded on an ethos of continuous improvement in talent, training, quality, compliance and self-audit.

Firstsource Healthcare

Firstsource Healthcare provides customised, end-to-end business process management solutions for some of the largest healthcare payers, third party administrators and provider-based health plans.

ISGN Solutions

ISGN Solutions is a leading business process management company, providing customer-centric transformation solutions across the entire mortgage value chain.

MedAssist

MedAssist helps simplify the healthcare financial experience for patients and providers through a host of solutions including revenue cycle management, enrolment analytics, on-site staffing and call centers.

OneAdvantage

OneAdvantage is a premier provider of innovative, technology-driven healthcare collection services. One Advantage’s solutions are designed to reduce bad debt, improve cash flow and create value for our clients.