After Hours Call Center

Healthcare issues don’t wait for convenient times of day. Firstsource's after hours call center services ensures your member and providers get the immediate attention they deserve, leading to higher retention and satisfaction—and a higher Net Promoter Score (NPS).

Strengthening customer experience with seamlessly integrated after-hours support

Your customers need, expect, and deserve the highest quality of service.

In an increasingly complex healthcare environment, both members and providers will be turning to you more often, and with a greater sense of urgency for answers about coverage or referrals. Timely and expert support increases customer satisfaction, reduces attrition, and improves your reputation in a competitive marketplace. Associates must have a broad and deep knowledge of the industry from the member and the provider perspective. In addition, they have to be able to respond to customer issues whenever they arise – even nights and weekends.

Firstsource’s After-Hours Call Center supplements your customer support staff with after-hours and weekend customer care. With knowledgeable associates and leading-edge multi-channel technology, we’re able to maintain your high service standards around the clock – giving your reputation and your relationships a boost with members and providers.

Stay Ahead

Our After-Hours and Weekend Call Center Services

  • Telephone or multi-channel coverage
  • Advanced technology infrastructure supporting high volumes of customer interaction
  • Trained, skilled associates knowledgeable about the healthcare industry
  • HIPAA-compliant systems and processes

Firstsource customer care associates are available to extend your support capabilities to deliver uninterrupted care 24 hours a day, seven days a week.

Omni-channel communications technology, HIPAA-compliant systems and processes, and extensive knowledge of the healthcare industry ensure a satisfying customer experience. Our associates can also help relieve administrative backlogs by handling back-office tasks, such as physician verification and basic claims, between calls.

Why Firstsource Healthcare?

Partner of choice for leading Healthcare Payers

Our clients include 12 of the top 20 healthcare payers nationwide

Data-driven approach & cutting-edge technology

Our solutions are backed by Robotic Process Automation, advanced analytics and more

We service over 50 million covered lives

With our 20+ years' experience in the field, you'll know your customers are in good hands

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