Your customers need, expect, and deserve the highest quality of service.
In an increasingly complex healthcare environment, both members and providers will be turning to you more often, and with a greater sense of urgency for answers about coverage or referrals. Timely and expert support increases customer satisfaction, reduces attrition, and improves your reputation in a competitive marketplace. Associates must have a broad and deep knowledge of the industry from the member and the provider perspective. In addition, they have to be able to respond to customer issues whenever they arise – even nights and weekends.
Firstsource’s After-Hours Call Center supplements your customer support staff with after-hours and weekend customer care. With knowledgeable associates and leading-edge multi-channel technology, we’re able to maintain your high service standards around the clock – giving your reputation and your relationships a boost with members and providers.
Firstsource customer care associates are available to extend your support capabilities to deliver uninterrupted care 24 hours a day, seven days a week.
Omni-channel communications technology, HIPAA-compliant systems and processes, and extensive knowledge of the healthcare industry ensure a satisfying customer experience. Our associates can also help relieve administrative backlogs by handling back-office tasks, such as physician verification and basic claims, between calls.
Our clients include 12 of the top 20 healthcare payers nationwide
Our solutions are backed by Robotic Process Automation, advanced analytics and more
With our 20+ years' experience in the field, you'll know your customers are in good hands