BPaaS – Enterprise Claims Services

As a specialized healthcare payer BPO Firstsource has over 20 years of experience in providing business-process-as-a-service (BPaaS) support to leading US healthcare payers.

Make claims administration more time- and cost-efficient with secure cloud technology

The healthcare payer industry is faster-paced and more demanding than ever, and it will only become more so in the near future. Standard operational processes weren’t built for the on-demand customer care, fast claims administration, and secure data management that are required in today’s healthcare environment. Payers need cloud-based systems and automated workflows to be able to keep up.

Firstsource’s partnership with Ebix Health, a leader in cloud-based technology for the insurance and financial industries, gives payers access to advanced administrative processing using cloud technology. With Firstsource’s decades of experience in the healthcare industry combined with Ebix’s leading-edge capabilities for business analytics, systems integration, and data management, we help support new payer business models, increase claims processing efficiency and accuracy, and improve the customer experience.

Stay Ahead

Cloud-Based Claims Administration and Customer Support

  • Centralized repository for on-demand data access
  • Claims administration platform that helps detect and track fraud, abuse, and errors
  • Analytics on claims cycle times, auto-adjudication rates, trends, and benchmarks
  • Provider data and care management capabilities
  • Web portal, IVR, and information network solutions for omni-channel customer engagement and support

Ebix reduces the time and expense associated with administrative operations by moving them into the cloud.

A secure, accessible cloud network cuts down on infrastructure costs and makes it quick and easy to access business critical data. Automated workflows make claims processing faster and more accurate while offering analytics for improved service and fraud protection.

In addition, omni-channel customer care offers support for members and providers when they need it, using their preferred channel, for superior customer experience and an improved Net Promoter Score (NPS).

Why Firstsource Healthcare?

Partner of choice for leading Healthcare Payers

Our clients include 12 of the top 20 healthcare payers nationwide

Data-driven approach & cutting-edge technology

Our solutions are backed by Robotic Process Automation, advanced analytics and more

We service over 50 million covered lives

With our 20+ years' experience in the field, you'll know your customers are in good hands

Related Pages

Claims Processing and Adjudication Services

Firstsource Healthcare's end to end claims processing and adjudication services help leading healthcare payers reduce turnaround time (TAT), increase processing quality and accuracy and reduce backlogs.

Provider Data Management & Credentialing

Our provider data management and credentialing services empowers you with the most updated and accurate provider data available, resulting in better service quality and avoidance regulatory penalties.

Omnichannel Contact Center

Firstsource Healthcare's omnichannel contact center helps deliver the experience your customers demand in this multi-channel world and enables you to take your member and provider engagement to the next level.