The healthcare payer industry is faster-paced and more demanding than ever, and it will only become more so in the near future. Standard operational processes weren’t built for the on-demand customer care, fast claims administration, and secure data management that are required in today’s healthcare environment. Payers need cloud-based systems and automated workflows to be able to keep up.
Firstsource’s partnership with Ebix Health, a leader in cloud-based technology for the insurance and financial industries, gives payers access to advanced administrative processing using cloud technology. With Firstsource’s decades of experience in the healthcare industry combined with Ebix’s leading-edge capabilities for business analytics, systems integration, and data management, we help support new payer business models, increase claims processing efficiency and accuracy, and improve the customer experience.
Ebix reduces the time and expense associated with administrative operations by moving them into the cloud.
A secure, accessible cloud network cuts down on infrastructure costs and makes it quick and easy to access business critical data. Automated workflows make claims processing faster and more accurate while offering analytics for improved service and fraud protection.
In addition, omni-channel customer care offers support for members and providers when they need it, using their preferred channel, for superior customer experience and an improved Net Promoter Score (NPS).
Parkland Health & Hospital System (PHHS) in Texas, averaging more than 1 million patient visits per year, uses Firstsource’s BPaaS Enterprise Claims Services to turn manual handling of 40,000 claims per month into a fully electronic process.
In addition to faster claims processing TAT, enhanced analytics and improved fund auditing, PHHS now auto-adjudicates 70% of claims.
Our clients include 12 of the top 20 healthcare payers nationwide
Our solutions are backed by Robotic Process Automation, advanced analytics and more
With our 20+ years' experience in the field, you'll know your customers are in good hands