Business Process Automation

Reduce costs, errors and rework while improving efficiency

 

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Business process automation

  • Increase quality, accuracy and agent productivity
  • Expand capacity and meet growing demand
  • Ensure a better, consistent member and provider experience
  • Simplify complex processes
  • Reduce TAT and total cost of ownership (TCO)
  • Automate and speed up reconciliation requests
  • Identify opportunities to reduce the cost to serve
  • Increase quality, accuracy, and automated processes
  • Enhance the member and provider experience
  • Validating claims prior to payment processing
  • Gaining insights into reasons for non-payment
  • Pinpointing contact avoidance opportunities and detractor impacts
  • Enhancing the provider data maintenance process
  • Improving the first-pass claims adjudication rate and reduce inventory backlog

Related Pages

BPaaS – Enterprise Claims Services

Firstsource has more than 20 years of experience providing business-process-as-a-service (BPaaS) support to US healthcare payers.

Digital Mailroom and Document Services

Firstsource Healthcare provides complete digital mailroom automation and document services for five of the top 10 US health payers.

Provider Data Management & Credentialing

Our provider data management and credentialing services empowers you with the most updated and accurate provider data available, resulting in better service quality and avoidance regulatory penalties.