Business Process Automation

Reduce costs, errors and rework while improving efficiency


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Business process automation for Health Plans

  • Increase quality, accuracy and agent productivity
  • Expand capacity and meet growing demand
  • Ensure a better, consistent member and provider experience
  • Simplify complex processes
  • Reduce TAT and total cost of ownership (TCO)
  • Automate and speed up reconciliation requests
  • Identify opportunities to reduce the cost to serve
  • Increase quality, accuracy, and automated processes
  • Enhance the member and provider experience
  • Validating claims prior to payment processing
  • Gaining insights into reasons for non-payment
  • Pinpointing contact avoidance opportunities and detractor impacts
  • Enhancing the provider data maintenance process
  • Improving the first-pass claims adjudication rate and reduce inventory backlog
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