Frictionless Digital Intake and Automation Services

Firstsource Healthcare provides complete digital intake, mailroom, data capture, and automation services for major US health plans.

Overview

While members and Providers are demanding the same service experience across all channels,  paper, email, efax, and accountable mail, slow down the downstream processes.

It’s time to achieve the next level of efficiency and effectiveness with Firstsource’s digital-first, digital-now approach. The Omnichannel Digital Intake solution seamlessly digitizes and transforms valuable information with AI and ML, automating the downstream processes.

Any document. Any media. Any volume.

As member’s participation increase and regulatory compliance become more demanding, manually intensive and paper-based tasks become a source of revenue loss, member dissatisfaction, as well as reputational, operational, and compliance risk. Even processes based around digital documents are only capable of keeping up with, rather than exceeding or scaling to, the rising demands of members, providers, and regulators.

Firstsource’s automated, intelligent, data-driven intake and document services give Health Plans an edge in the industry with fragmented business processes. They help to improve operational efficiency, deliver superfluid customer experience, regulatory compliance, and, ultimately, your bottom line.

The Sympraxis®  platform, at the core of the digital intake solution powered by AI/ML, NLP, OCR, RPA advanced Analytics technologies, has processed  Billions of pages for leading health plans. The digital intake services include mailroom services from document receipt to secure, centralized data storage to meet your needs and your members’ needs in a complex market.

Delivering metrics that matter...

3B

Pages processed on Sympraxis® Platform

250M

Claims data captured

>99.6%

Criticle field accuracy

>99%

Form Level Accuracy

100%

Adherence to TAT

Stay Ahead

Optimizing Workflow for the Digital Age

  • Firstsource handles more than 5 million digital transactions per month for Health Plans across the U.S.
  • Our automated workflow solutions make even the most complex claims, time and cost efficient, saving as much as 40-60% in mailroom operating costs.
  • Our people, process and technology are used by 12 of the top 20 Health Plans to help them scale at will to market needs and business demands.

Related Pages

Claims Processing and Adjudication Services

Firstsource Healthcare's end to end claims processing and adjudication services help leading Health Plans reduce turnaround time (TAT), increase processing quality and accuracy and reduce backlogs.

Omnichannel Contact Center

Firstsource Healthcare's omnichannel contact center helps deliver the experience your customers demand in this multi-channel world and enables you to take your member and provider engagement to the next level.

Provider Data Management & Credentialing

Our provider data management and credentialing services empowers you with the most updated and accurate provider data available, resulting in better service quality and avoidance regulatory penalties.

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