Healthcare Customer Analytics

Firstsource provides a holistic, tailored approach to customer interaction analytics – backed by premier contact center expertise managing about 200 million customer interactions and analyzing more than 10 million customer interactions per year.
Stay Ahead

FCI uses its award-winning analytics to examine large volumes of member and provider interactions to:

  • Identify process gaps, self-serve failures, and improvement opportunities
  • Target agent feedback and coaching needs
  • Establish behavioral techniques and best practices
  • Develop strategies to direct customers to cost and time appropriate channels
  • Deflect unnecessary calls and interactions
  • Decrease the cost of engagement

Related Pages

Provider Data Management & Credentialing

Our provider data management and credentialing services empowers you with the most updated and accurate provider data available, resulting in better service quality and avoidance regulatory penalties.

Population Health & Wellness Support Services

Technical & User services supporting your commitment to improving patient care through telehealth.

Claims Processing and Adjudication Services

Firstsource Healthcare's end to end claims processing and adjudication services help leading healthcare payers reduce turnaround time (TAT), increase processing quality and accuracy and reduce backlogs.