Simon Carlton

EVP – Client & Market Relations

Simon’s role is Executive Vice President for Sales, Marketing and Customer Relations for Firstsource Healthcare Payer.

Equally at home with Business, Technology or Operations Executives and their objectives, Simon is a successful Healthcare leader with deep experience in Health Plans specializing in strategic relationship development. Simon’s experience and skills allow him to address customer needs and issues through value-based opportunity identification and solution development utilizing analytics; Workflow/SOP optimization; automation and right-shoring.

Originally from the UK, Simon has two daughters (a Children’s Oncology Nurse and a Music Therapist) and lives in the foothills of Boulder, Colorado with his wife of over 40 years, dogs, cats and lots of wildlife.

Simon has over 25 years in Payer services and more than 17 years in US Healthcare. Prior to joining Firstsource, Simon led Healthcare business segments at Genpact, Dell Services, IBM and at NatWest Bank (now the Royal Bank of Scotland) in the UK.

More than 20 years ago, Firstsource entered the healthcare industry with the mission of providing back office services to payers and providers.

Since then, we’ve processed hundreds of millions of claims, growing with our market through years of expansion and regulatory changes. We’ve met those challenges with new services, technologies, and acquisitions to develop an infrastructure for serving our customers in an ever-evolving healthcare environment.

Our goal is to help payers increase membership while minimizing administrative costs, to help providers efficiently deliver care and receive reimbursement, and to offer members support that reflects our customers’ high standards and inspires loyalty.