Telehealth is an increasingly popular offering within the healthcare industry; allowing physicians to provide non-life threatening care to patients across demographics – pediatric, young adult, adult, elderly, rural and urban.
It offers lower cost and increased efficiency for providers, and greater time savings, convenience and comfort to patients with limited access to specialists, as well as those needing frequent visits to the doctor or have an immediate care need. This can mean better outcomes for post-op, chronically ill and every-age patients. But payers and providers frequently lack the staff and experience to support the initial establishment of a working telehealth environment that works for them and their patients.
Firstsource provides Population Health and Wellness Support Services. We have the IT knowledge and technical resources that enable patients and providers to take advantage of the benefits of telehealth. Our associates help patients set up their devices and work through any technology-related reluctance in preparing for a virtual doctor’s visit.
In addition, our remote medical device monitoring services help patients and providers use networked devices effectively for the best possible outcomes, whether the patient is in the office or across the state.
Firstsource’s highly skilled support associates help patients and providers prepare for their upcoming virtual visit, regardless of their comfort level with technology.
Via outbound or inbound phone call or video chat, Firstsource helps set up, connect, and configure devices and apps, and familiarize patients with the technology.
Personal consumer health devices and networked diagnostic technology make effective healthcare easier, even in the patient’s home or in geographically remote areas.
Firstsource associates help patients and providers set up their apps, connect their devices, and register online accounts to make clinical and personal health management more accessible.
Firstsource provides 24/7 monitoring services that assist providers in keeping their networked devices online by ensuring connectivity, performing reboot procedures, and quickly detecting and resolving technical problems.
Remote device monitoring, data capture and analytics, and contact with patients via phone, email or chat allow Firstsource associates to provide coaching to support outpatient care, assist with preventive care, and encourage ongoing wellness.
Associates can also escalate patient interactions to clinician-level support within your organization.