Telehealth is an increasingly popular offering within the healthcare industry, allowing physicians to provide care to patients who don’t have easy access to a doctor’s office.
It offers lower overhead and increased efficiency for providers, and greater time savings, convenience and comfort to patients who need frequent visits to the doctor. This can mean better outcomes for post-op, elderly, and chronically ill patients and even has potential for use in addressing the opioid epidemic. But payers and providers frequently lack the staff and experience to support telehealth for their patients.
Firstsource provides the IT knowledge and tech support services that enable patients and providers to take advantage of all the benefits of telehealth. Our associates help users set up their devices and work through any technology-related reluctance in preparing for a virtual doctor’s visit.
In addition, our remote medical device monitoring services help patients and providers use networked devices effectively for the best possible outcomes, whether the patient is in the office or across the state.
Firstsource’s highly skilled support associates can help members and providers prepare for their upcoming virtual visit, regardless of their comfort level with technology.
Via outbound or inbound phone call or video chat, Firstsource can help set up, connect, and configure devices and apps, and familiarize users with the technology. Furthermore, when protected health information (PHI) is made available to Firstsource, our associates can confirm or reschedule the virtual visit during their call for initial set-up.
Personal consumer health devices and networked diagnostic technology make effective healthcare easier, even in the patient’s home or in geographically remote areas.
Firstsource’s associates can help patients set up their apps, connect their devices, and register online accounts to make clinical and personal health management more accessible.
Firstsource provides 24/7 monitoring services that help providers keep their networked devices online by ensuring connectivity, performing reboot procedures, and quickly detecting and resolving technical problems.
Remote device monitoring, data analytics, and contact with patients via phone, email or chat allow Firstsource’s associates to provide coaching to support outpatient care, assist with preventive care, and encourage ongoing wellness.
Associates can also escalate patient interactions to clinician-level support within your organization or using Firstsource’s own clinicians.